Return Policy

・Customer satisfaction is very important to us.
・We will accept returns for exchange or refund within the 30 days from the items shipment date.
・But the international buyer shall responsible for all return shipping charges.
・Please note that custom tax, shipping, insurance and handling charges are not refundable for oversea shipping.

 

Cancellations

We do our best to ship out your order the same day it is received or the next business day. Because most of our packages ship the same day we cannot guarantee cancellations. If you have placed an order that you desire to cancel,  please e-mail us immediately at ASK SELLER. If the product has not shipped we will proceed with the cancellation. If the product has shipped, you will need to receive the item and e-mail us at customer service representative to set up return. All Special Orders CANNOT be cancelled. 

Returns

  • Merchandise must be returned in a new condition: complete in original packaging, unused, and free from damage. If the item is damaged, used, or not returned in the original box, including all parts the order will be  refused and a credit will not be given.
  • Products that have been installed CANNOT be returned.
  • We accepts returns up to 30 days from date of product receipt. Any items returned after 30 days will be refused.
  • We does not pay for return shipping. For your protection when returning an item please use a method that is insured and can be tracked. If the product is damaged during shipment, We are not responsible.
  • It is the recipient's responsibility, when returning an item, to ensure it is packaged well, so that it will arrive in good condition. Any damages from the shipper will be the recipient's responsibility.
  • Shipping charges are not refundable. NO EXCEPTIONS!
  • Any items that are refused by the recipient will have the shipping charged to the recipients account. This includes the cost of the outgoing shipping and return shipping. NO EXCEPTIONS!
  • In some instances products are shipped defective from the manufacturer, or the wrong item is shipped. If this happens, please contact us so we can work with you and find a solution. Please do not send the item back to us without informing us of the situation.